ILThost.com is a division of ILT, Inc, an award winning web site design and development company located in West Chester, PA dedicated to providing quality, professional web site design, development, hosting, search engine optimization, promotion, submission, and marketing, affordable web site hosting, e-commerce solutions, cheap domain name registration, and web site maintenance to small and medium size businesses. We offer competative rates with superior quality and unsurpassed customer service.

 

 

 

 

 


 


Frequently Asked Questions

 


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Here are answers to many of the frequently asked questions we receive. If you have a question you think we should post here, please send us an e-mail.

Domain transfers:

Getting started:

Scripting support:

Other questions:

Q: How long does it take to transfer or register a Domain Name?
A:  This process will usually take between 24-72 hours to fully propagate through all the databases around the world.

Q:  What are my name servers?
A:   Your primary name server is: NS1.ILTHOST.COM (216.180.237.240) and your secondary name server is: NS2.ILTHOST.COM (216.180.237.241) unless otherwise notified.

Q:  How do I transfer my domain?
A:  Simply follow these step-by-step instructions.

Q: How do I access my control panel?
A:  Type in the URL www.your_domain.com/cpanel. When you get a login screen, enter your user name and password.

Q: How do I use the webmail feature?
A:  Simply follow these step-by-step instructions.

Q:  How do I configure my POP3 email?
A:  Simply follow these step-by-step instructions.

Q:  How do I FTP my files to the server?
A:  Simply follow these step-by-step instructions.

Q:  How do I publish with Frontpage?
A:  Simply follow these step-by-step instructions.

Q:  How do I set up my Akopia shopping cart?
A:  Follow the documentation found here.

Q:  Do I receive my very own static IP address?
A:  Static IP addresses are available upon request. If you require a static IP address, please send us a support request.

Q:  Will I have 24 hour access to my web site?
A:  Yes, FTP will provide you with access anytime.

Q:  What is CGI access?
A:  CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. ILThost.com gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.

Q:  What languages are currently supported in CGI?
A:  Shell, Bourne,and Perl are all supported and available.

Q:  Do you provide a CGI-BIN personal directory?
A:  Yes, you get your own personal CGI-BIN.

Q: What version of Perl is installed on the server?
A:  4.2.2

Q:  What is the path to Perl?
A:  usr/bin/perl

Q:  What is the path to sendmail?
A:  usr/sbin/sendmail

Q:  Do you support ColdFusion?
A:  Not at this time, however, Shell, Bourne,and Perl are all supported and available. We are looking into installing ColdFusion onto our servers in the near future.

Q:  Do you offer SSI?
A:  Yes, just make sure that you call them with the .shtml extension.

Q: What type of secure socket layer do you use?
A:  We run Apache SSL.

Q:  Do I get a shell account with my solution?
A:  You need to submit a support request to enable SSH access.

Q:  Are Mime types definable?
A:  Yes, You can control them from our easy to use control panel.

Q:  Do you support VRML 1.0 and 2.0?
A:  Yes, we support these.

Q:  Will I have access to my raw log files?
A:  Yes. You can access them from your cpanel.

Q:  Do you provide password protection to folders?
A:  Yes. This is easily set up through your cpanel.

Q: What should the main page of my web site be named?
A:  It should be named "index.html".

Q:  Can I access my domain address with or without the "www"?
A:  Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

Q:  Do you support a Macintosh?
A:  Sure. Just use Fetch instead of FTP.

Q:  Can I host any top level domain (tld), even foreign ones?
A:  Yes all types of domains foreign and domestic can be hosted.

Q:  What programs can be used to access e-mail?
A:  Any POP email client can be used: MS Outlook, Netscape mail, pine, etc. But you cannot use IMAP programs.

Q:  Can I forward as many email accounts as I want?
A:  Yes, up to the # of accounts included in your package.

Q:  Is spam mailing (bulk mailing) allowed?
A:  No. Absolutely not.

Q:  How can I manage my e-mail accounts?
A:  Use the simple to use mail manager feature in your cpanel.

Q:  Do you have FTP and FTP Anonymous access?
A:  Yes, you get both.

Q:  Are your servers monitored?
A:  Yes, we monitor them 24 hours a day, 7 days a week.

Q:  What web server do your servers run?
A:  We use Apache 1.3.6

Q: Why do I care if you host sites with adult content?
A.  Morality issues aside, adult web sites generate a large amount of traffic which ties up bandwidth. If a hosting company has one or more adult sites on the server, it may tie up resources, thereby significantly slowing the speed at which web pages launch. ILThost.com does not host sites which have adult content.


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